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To reset your My Account Password simply fill out these few details.

We'll start by verifying your Vaya account.


Vaya account number
You can find your account number in the top right hand corner of your Vaya bill.
If you do not have an account number, please call 1300 008 292.
First name
Last name
Date of birth
Email address

We will use this email address to send you important account and service information.

The information you have provided will be treated in accordance with our Privacy Policy.